Most of our pieces are made to order in our North East workshop.

A production lead time will be shown on each individual product page where an item is made to order. Items that are stocked and ready for immediate dispatch will not show a production lead time.

For bespoke orders, any agreed production lead time will be shown on your order confirmation.

Once your order has been dispatched, UK courier delivery usually takes 3–5 working days.

All parcels are sent using tracked delivery with our recognised courier partners. You will receive your tracking details once your order has been dispatched.

Delivery time is separate from any production lead time shown on the product page.

Yes. Most of our pieces can be made to bespoke sizes.

For anything made to a specific size or requirement, please Contact Us to discuss your requirements.

Yes. Alongside chopping boards and butcher’s blocks, we also make bespoke furniture and one-off pieces for homes, businesses and events.

This includes shelving, radiator covers, media units, tables, event props and other freestanding pieces made to order.

For bespoke enquiries, please Contact Us to discuss your requirements.

Your board should be washed by hand only, dried thoroughly, and maintained regularly with our food-safe wax polish.

Do not soak the board, place it in a dishwasher, or leave it standing in water.

For full guidance on cleaning, drying, storage and ongoing maintenance, please see our Care Instructions.

When your board arrives, unpack it carefully and allow it to settle before heavy use.

For the first 7 days, apply our food-safe wax polish daily to help condition the board and build up protection before regular use.

For full guidance on conditioning, cleaning, drying, storage and ongoing maintenance, please see our Care Instructions.

Stock items

Stock items are pieces that are held ready for dispatch, rather than made specifically for your order.

If you change your mind about a stock item, you can return it in line with our Returns Policy, provided it is unused and returned in its original condition.

Return postage is the customer’s responsibility for change-of-mind returns. We recommend using a tracked and insured postage service, as we cannot be responsible for items lost or damaged during return shipping.

Made-to-order items

Made-to-order and bespoke pieces are made specifically for your order.

These pieces are excluded from standard returns unless there is an issue with your order.

You can see our full Returns Policy here.

Please Contact Us as soon as possible if there is an issue with your order.

Include your order number, a clear description of the problem and photos where relevant, so we can review this properly and advise on the next steps.

Please do not return any item without contacting us first. If a return is required, we’ll provide return authorisation and a prepaid return label, or arrange collection where appropriate.

You can contact us by email, WhatsApp or phone.

Sales@TrueNorthBespoke.com

07761724283

For bespoke enquiries, please include any key measurements, reference images or details that may help us understand what you are looking for.