Privacy policy

Last updated: 31 December 2025

At True North Bespoke, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website, make a purchase, or otherwise interact with us.

Our website and services are powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services. Where there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will apply in relation to personal data.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Personal information means information that identifies you or can reasonably be linked to you. Depending on how you interact with our website, wes we may collect the following categories:

  • Contact details – such as your name, billing address, shipping address, email address, and phone number
  • Payment information – including payment method details and transaction confirmations (processed securely by our payment providers)
  • Account information – such as login credentials and preferences, if you create an account
  • Order information – including items viewed, purchased, returned, or exchanged
  • Communications – information you provide when contacting us
  • Device and usage information – such as IP address, browser type, and interaction with our website

How We Collect Your Information

  • Directly from you when you place an order, contact us, or use our website
  • Automatically through cookies and similar technologies when you browse our site
  • From Shopify and trusted service providers who support our website and order processing

How We Use Your Personal Information

We use your personal information only where necessary and proportionate, including to:

  • Process and fulfil orders, including bespoke and made-to-order items
  • Communicate with you about orders, enquiries, or customer service matters
  • Maintain and improve our website and services
  • Detect and prevent fraud or misuse of our services
  • Comply with legal and regulatory obligations

We may send occasional marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails.

Sharing Your Information

We only share personal information where necessary and in line with this policy, including with:

  • Shopify and associated service providers (payment processing, hosting, analytics, and shipping)
  • Delivery partners to fulfil orders
  • Legal or regulatory authorities where required by law

We do not sell your personal information.

Relationship with Shopify

Our store is hosted by Shopify, which processes personal data to operate and improve its services. Your information may be transferred outside the UK or EEA, subject to appropriate safeguards. You can learn more about Shopify’s privacy practices at: Shopify Consumer Privacy Policy.

Cookies

We use cookies and similar technologies to support essential website functionality and to understand how visitors use our site. You can manage cookie preferences through your browser settings.

Your Rights

If you are located in the UK or EEA, you have rights under data protection law, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding.

Data Retention & Security

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. While we take reasonable steps to protect your information, no system is entirely secure.

Children’s Information

Our website is not intended for children, and we do not knowingly collect personal information from anyone under the age of 16.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

True North Bespoke
43 Countess Drive
Newcastle upon Tyne
NE15 7AD
United Kingdom

Email: sales@truenorthbespoke.com