Privacy Policy

Last updated: 8 October 2026

At True North Bespoke, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and share personal information when you visit our website, place an order or otherwise interact with us.

True North Bespoke is operated as a sole-trader business and, for data protection purposes, is responsible for the personal information described in this policy.

Our website and online store are powered by Shopify, which provides the e-commerce platform used to offer our products and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Personal information means information that identifies you or can reasonably be linked to you. Depending on how you interact with us, we may collect:

  • Contact details – such as your name, billing address, delivery address, email address and phone number
  • Payment and transaction information – including information relating to payments, purchases and transaction confirmations processed through our payment providers
  • Order and website activity – including products viewed, purchased, returned or exchanged, and how you interact with our website
  • Communications – information you provide when contacting us, making an enquiry or communicating with us about an order
  • Device and usage information – such as your IP address, browser type, device information and interaction with our website

How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order, contact us or otherwise provide information to us
  • Automatically when you browse or interact with our website, including through cookies and similar technologies
  • From Shopify and trusted service providers who support our website, payments, order fulfilment, customer communications, reviews, advertising and other business functions

How We Use Your Personal Information

We use personal information where reasonably necessary to:

  • Process, produce and fulfil orders, including made-to-order and bespoke products
  • Arrange delivery and provide order or dispatch updates
  • Respond to enquiries and provide customer service
  • Provide care information, review requests and other communications relating to a purchase or enquiry
  • Maintain, operate and improve our website and services
  • Understand how visitors interact with our website
  • Support advertising and conversion tracking
  • Prevent fraud, misuse or security issues
  • Comply with legal and regulatory obligations

Our Lawful Bases for Using Personal Information

We process personal information where necessary to fulfil an order or provide a service, comply with legal obligations, support our legitimate business interests, or where you have given consent, such as for certain marketing activities or non-essential cookies.

Marketing & Customer Communications

We may send promotional emails where permitted. You can unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Even if you unsubscribe from promotional emails, we may still send non-promotional communications where necessary, such as order updates, delivery information, care instructions, review requests or customer-service messages relating to a purchase or enquiry.

Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our website, process payments, fulfil and deliver orders, send customer communications, provide marketing and advertising, collect reviews and feedback, or support other essential business functions.

We may also disclose personal information where required by law, to protect our legal rights or where necessary in connection with the operation or transfer of the business.

We do not sell your personal information.

Relationship with Shopify

Our store is hosted by Shopify, which processes personal information to provide and improve the e-commerce services used by our website.

Information submitted through our website may be processed or stored outside the United Kingdom or European Economic Area. Where this happens, appropriate safeguards are used in accordance with applicable data protection law.

You can learn more about how Shopify handles personal information through Shopify's own privacy information.

Cookies & Advertising Technologies

We use cookies and similar technologies to support essential website functions, understand how visitors use our site and support advertising and conversion tracking.

Where required, non-essential cookies are only used after you have given consent through our cookie banner. You can review or change your preferences at any time through the cookie settings available on our website.

Third-Party Websites & Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and we recommend reviewing their own privacy policies where relevant.

Your Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where applicable
  • Object to or request restriction of certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of certain personal information in a portable format where applicable

You can exercise these rights by contacting us using the details below. We may need to verify your identity before responding to a request.

Data Retention & Security

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer service, meet legal, accounting and regulatory requirements, resolve disputes and maintain appropriate business records.

We take reasonable steps to protect personal information, although no website, electronic transmission or storage system can be guaranteed to be completely secure.

Children's Information

Our website is intended for adults and we do not knowingly collect personal information from children.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or would like to exercise your data protection rights, please contact us at:

True North Bespoke
43 Countess Drive
Newcastle upon Tyne
NE15 7AD
United Kingdom

Email: sales@truenorthbespoke.com